Our returns portal is currently being upgraded to offer a more efficient and better quality service for our customers. In the meantime, please click the 'Need Help?' button on our main menu and our support team will process this for you. Here's what you can expect with our new portal:
Quicker Returns ☑️
Our new portal will offer a simple easy-to-follow guide on selecting the items from your order you wish to return, along with the method of refund you would like.
Prepaid Labels ☑️
Once your return has been approved, we'll send out a prepaid label via email for you to attach to your parcel. Your parcel can be dropped off at any of 4000+ locations within the UK with a next day deliver back to us.
Response Time ☑️
The new portal will allow our team to work much more efficiently. This means returns being processed almost immediately with a prepaid label being in your inbox within minutes.
1st September 2020
The VS Team